This policy only applies to hair purchased from www.crownedqueenhair.com and does not apply to wholesalers or distributors.
Payment Methods Accepted:
Cash – In-Person Only
Credit /Debit Cards – We accept all major credit cards and debit cards via Stripe: In order to process your card we must have the exact billing address and telephone number that is on file with your Bank or Credit Card Company. Any incorrect or inaccurate information provided at the time of purchase will result in a delay with processing your order. Your credit/debit card will be charged immediately after your order has been successful processed in our system.
Order Fulfillment Policy:
We fulfill orders during our business operating hours Tuesday through Friday between 10:00 am and 5:00PM EST. All instock orders will be processed within 48 hours. Processing time for orders place on the weekend or national holiday will not begin until the following business day we require 2 Business days for processing! Call 404 6181338
No Express Orders unless Copy of License is sent over via email! Must match Card!
YOUR BILLING AND SHIPMENT ADDRESS MUST MATCH OR WE HAVE THE RIGHT TO HOLD YOUR ORDER UNTIL PROPER DOCUMENTS ARE SUPPLIED YOUR ORDER MAY BE CANCELLED. Flat rate shipping requires 3-5 business days for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275-8777).
Fraudulent Orders Policy:
Through our merchant account we automatically check orders for obvious signs of fraud and / or allow us to set the fraud conditions through our processing system. For all credit/debit you will be required to enter your CVV (card verification value) code.
We have the right and will to prosecute all fraudulent orders to the fullest extent of the law.
Customers are able to order our products through the following methods:
• Online Orders – To place an online order 24 hours a day, simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide secure checkout so that your information is kept secure and safe during your shopping experience with us. We do not allow Canceling Orders because of personal causes or TIME RESTAINTS (meaning you didn't get it on time) We will ship to in a timely manner.
We take great pride in our reputation for quality and excellent value. As such we have a 3 day return policy on our Becoming a Queen Hair. The policy only covers if hair is recieved and damaged, cut or frayed.
Human hair extensions are considered a hygienic product and due to strict Health and Safety goverment regualated policies, Crowned Queen Hair is not able to resale worn or tampered with hair extensions. We take matters of hygiene and public safety seriously and DO NOT ALLOW items to be returned for the safety of all of our clients unless we are found in fought of the sitiation.
Every bundle of hair is throughly inspected for the hightest quality and is checked for any defects before delivery. We are confident that our hair is the best and only comes from 100% virigin hair. However, we do understand the aprehension that goes into making an big purchase and investment. Thats why all Crowned Queen Hair is backed by the Royal Promise.
We promise that your hair will be free from cuts in weft and excessive shading. We encourage you to FULLY INSPECT your bundles upon delivery.
Becoming a Queen Hair is Guaranteed for 30 days same rules apply as Elite Queen.
Elite Queen Hair is Guaranteed and covered by our Royal Promise for 60 days of the date of receiving the hair Not The Date Of INSTALL, Hair that is colored must have been performed by a professional stylist with NO CUT WEFTS.
Hair must not be, chemically treated, installed, or otherwise tempered with in anyway in order to return. Item must been in the same condition in which it was delivered to you..
Should you need to return an item please Please contact us immediately via email at firstname.lastname@example.org stating the issue and the reason for return there is a 10% restocking fee for all returns please allow 3-5 business days for returns to be processed. Anything outside of this process subjects your item to rejection of return.